Shipping Policy

Last updated: August 12, 2026

At PureVault Co., we aim to make shipping as simple and transparent as possible. We ship orders to customers in the United States and, where available, to international destinations around the world.

Shipping times can vary depending on your location, the products ordered, the shipping method selected, customs procedures, carrier conditions, and other circumstances outside our control. The timeframes below are general estimates rather than guaranteed delivery dates.

Order Processing

Orders are generally processed and prepared for shipment within 1–5 business days after your order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high order volume, holidays, product launches, promotions, or other unexpected circumstances, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

Once your order has shipped, you will receive tracking information when tracking is available for the selected shipping method.

Estimated Shipping Times

The following are broad estimates for delivery after your order has been processed and shipped:

Destination	Estimated Delivery Time
United States	3–12 business days
Canada	5–15 business days
Mexico & Central America	7–20 business days
South America	10–25 business days
United Kingdom & Ireland	5–15 business days
Europe	5–20 business days
Middle East	10–25 business days
Africa	10–30 business days
Asia	7–25 business days
Australia & New Zealand	7–25 business days
Pacific Islands & Other Remote Destinations	10–35 business days

These estimates are intended to provide a general expectation and are not guarantees. Some international shipments may take longer depending on customs clearance, local delivery services, weather, transportation disruptions, or other circumstances.

For international orders, the total time from purchase to delivery may therefore be approximately 2–8 weeks, depending on the destination and circumstances.

International Shipping

We may ship internationally to destinations supported by our shipping carriers and checkout system.

International customers are responsible for providing a complete and accurate shipping address, including any required postal codes, apartment or unit numbers, and other delivery information.

International shipments may be subject to:

• Customs inspections or delays;

• Import duties and taxes;

• Brokerage or handling fees;

• Local customs requirements;

• Restrictions on certain products;

• Delays caused by local postal or delivery services; and

• Other requirements imposed by the destination country.

Unless otherwise stated at checkout, customs duties, import taxes, VAT, brokerage fees, and other destination-specific charges are the responsibility of the customer.

PureVault Co. is not responsible for delays or additional charges resulting from customs or government authorities in the destination country.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on factors such as the destination, package size, weight, available shipping methods, and applicable carrier rates.

Any available shipping options and their associated costs will be presented to you before you complete your purchase.

Tracking Your Order

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number. In some cases, international tracking information may not update until the package reaches or is processed by the destination country.

Delayed Shipments

Shipping estimates are not guaranteed delivery dates.

Delays can occur because of circumstances outside our reasonable control, including:

• Severe weather;

• Natural disasters;

• Carrier delays;

• Transportation disruptions;

• Customs processing;

• Government restrictions;

• Holidays and peak shipping periods;

• Incorrect or incomplete shipping information;

• Delivery attempts or missed deliveries; and

• Other unforeseen circumstances.

If your package appears to be delayed, we recommend first checking the tracking information provided by the carrier.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, PureVault Co. is generally not responsible for packages that are subsequently lost, stolen, or misplaced.

If your package arrives damaged, please contact us as soon as reasonably possible and provide photographs and other relevant information so that we can evaluate the issue and, where appropriate, assist with a claim or resolution.

If tracking indicates that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, mailrooms, and the applicable carrier before contacting us.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment. Additional shipping charges may apply.

If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been submitted or shipped.

Undeliverable or Refused Packages

If a package is returned to PureVault Co. because it was refused, abandoned, or could not be delivered, we may contact you regarding available options.

Any additional shipping, return-to-sender, customs, or handling costs may be deducted from a refund or charged to the customer where permitted by applicable law.

Pre-Orders and Backordered Items

If an item is identified as a pre-order or backordered item, the estimated availability or shipping date will be stated on the product page or at checkout when available.

Orders containing multiple items may be shipped together or separately depending on product availability and fulfillment requirements.

Shipping Restrictions

Certain products may not be available for shipment to all countries, territories, states, or regions due to carrier restrictions, customs regulations, product restrictions, or applicable law.

If we are unable to ship an order to your selected destination, we may contact you to provide available options.

Questions About Your Order

If you have questions about your order or shipping status, please contact us:

Phone: +1 805-404-5881
Email: support@purevaultco.com
Mailing Address: Henderson, NV 89011, United States

Please include your order number when contacting us about an existing order so that we can assist you as efficiently as possible.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, destinations, delivery estimates, or other operational requirements.

Any changes will be posted on this website with an updated “Last updated” date.